Service Supervisor

Job Description

Location: Osaka, Japan

Only candidates with the legal right to work in Japan will be considered. Please note that applicants without this eligibility will not be considered.

Why join Rolls-Royce?

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. 

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Position Summary

As a Service Supervisor in mtu Japan (Rolls-Royce Power Systems), you will be responsible for managing the Technical Service department within the Aftersales Department and overseeing all Technical Service activities, including field services, warranty (TOGA), paid service activities, Service Sales, Customer Support, Technical Training, and Warranty Claim Procedures.

Responsibilities:

• Supervise the daily operations of the Technical Service team under the Aftersales Department, ensuring all activities are efficient, effective, and compliant with company policies, procedures (Product Support Policy Manual), instructions, guidelines, and the Rolls-Royce Code of Conduct.
• Handle and manage all warranty claim activities and warranty claim procedures (TOGA) accurately and on time, in accordance with the Product Support Policy Manual.
• Promote and sell MTU service products and other service offerings, ensuring service sales revenue and profit targets are achieved. Provide technical service-related information to support engine sales projects.
• Supervise, support, and monitor aftersales activities of Service Partners under the company’s RRPS distributorship to meet aftersales targets and other business objectives.
• Monitor and manage cost and profit calculations for all service activities, ensuring project implementation is completed without unfavorable deviation. Support project costing and profitability reviews by the Finance Department.
• Support RRPS and its subsidiaries on global, regional, or in-country projects related to technical service.

Position Qualifications:

• Degree or Diploma in Engineering, Business, or equivalent.
• At least 7 years of experience in related fields, including a minimum of 4 years in a supervisory position with aftersales responsibility for industrial products.
• Experience in sales network management is an advantage.
• Fluency in both spoken and written Japanese and English.
• Self-starter with a “can-do” attitude and the ability to work independently as well as in cross-functional teams.
• Strong planning and organizational skills, along with excellent communication and interpersonal abilities.
• Ability to travel domestically and internationally (approximately 30%).

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. 

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Type of Contract