Service Operations Coordinator

Title: Service Operations Coordinator  

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Required Position Locations: Alameda, California OR Charleston, South Carolina

Key Accountabilities: 

• Coordinate project field work activities and oversee the completion of US Government Contract project ensuring project goals are met
• Follow up on customer open items/requests with the appropriate personnel in the US and/or Germany
• Provide input to LES Service Managers regarding timeframe requirements, staffing, sub-contractor service provider selection and other resources necessary for project implementation
• Assist Program Management, Finance, and Purchasing to negotiate supplier contracts and meet required delivery schedules.
• Coordinate, track and process labor summaries, parts, tooling, and accounting reports for the Large Engine Services team and prepare Work Order invoices
• Assist Program Management with operation, maintenance, and repair of engines to ensure that parts, engines and equipment are installed and functioning according to MTU America specifications
• Provide technical assistance and feedback to RRSA America technicians and engineers on customer problems and requests
• Provide financial data and analysis, revenue projections and controlling reporting support
• Generate parts and service quotes to review with management team and assist with service estimates
• Oversee LES warranty requests and policy review, administration, part returns for failure analysis, fast field reports (FFRs) and FiRe platforms
• Review and Assist Service Managers in the writing of project reports.
• Process and track Internal Order Requests
• Maintain inventory of special tools and parts, and track their location in the field
• Represent MTU America in meetings with customers and vendors
• Promote a compliance culture in area of responsibility, and live the letter and the spirit of the Rolls Royce Code of Conduct
• Perform special assignments as required

Basic Requirements: 

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
• U.S. Citizenship required as this position could be working under a government contract
• Bachelor’s Degree in Construction Management, Project Management, or Business Administration, or Automotive Engineering or related field and 3 years of field service or service project coordination, failure analysis or service engineering experience with internal combustion engines; or 7 years of field service or service project coordination, failure analysis or service engineering experience with internal combustion engines
• Willingness to travel, domestic and international (up to 70% possible but will vary based on current projects)

Preferred Qualifications:

• Good ability to cope with frequent schedule and priority changes
• Proficient with PC and MS Office Suite
• Proficiency with SAP, MS5, PS3, PAS, C4S
• Knowledge of MTU products and processes
• Knowledge of Marine Diesel Engines, associated products, and Marine policies and procedures
• Experience organizing complex repairs in the marine industry, involving many subcontractors

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. 

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.