Manager, Customer Support

Job Description

Customer Support to clarify technical requirements for all MTU & Detroit Engines and systems.
Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region
Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
Review relevant service information pertaining to all MTU & Detroit Engines Industrial products.
Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work.
Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
Co-ordinate field work and service recovery with local service partners and Distributors.
Provide on-site investigations/troubleshooting in the APAC region when required.
Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
Provide leads and support to Sales Dept.
Coordinates with Failure Analysis Center to carry out FAC as required.
Any other Support Requirement to the region.
Assist diagnosis of problems on other applications if required.