Customer Operations Officer MEA

Job Description

The Service Officer sits at the heart of our Customer Team providing linkage between our Service Lines, Regional Teams and Project organizations.

Key Accountabilities:

Developing effective working relationships with the Engineering, Maintenance Planning and Operational Planning teams for your customers
Influencing the Customer to ensure that maintenance activities are scheduled and executed according to agreed plans.
Coordinating Rolls-Royce teams in support of on-wing and off-wing activities.
Responsibility for maintaining and developing the tools and processes to aid the smooth operation for the Aftermarket Operations Team
Integration and alignment with the Customer Regional Team in Abu Dhabi and the Service Teams in Derby.

Qualifications:

Degree in a technical or numerate discipline (BSc or BEng), or strong relevant experience
Product and Services Technical Knowledge is required
Exhibit a commitment to providing exceptional service to customer, supplier and stake holder management
Broad knowledge of a Customer and Services organisation is desirable and having worked within an aerospace or aviation industry would be an advantage
Self-motivated with an ability to work in a multifunctional and multicultural environment
Proficient IT skills, fluent across Microsoft Office suite

As part of your application please upload any supporting documents Closing Date 16.06.26